surepoint-display Toshiba SurePoint Display_en

The SurePoint family of flat-panel display products is designed to offer a wide range of choices for retailers who need accurate, retail-hardened, full-screen video displays in their store environments.


For the consumer ... fast, accurate checkouts and visibility to services

The ubiquity of the worldwide web and the pervasiveness of mobile handsets, netbooks and laptop PCs give consumers near limitless access to on-demand products, information and services. For retailers focused on strengthening customer advocacy, checkout speed, accuracy and a personalized shopping experience, it is no longer a differentiator to open new channels of communications with customers, it is a business imperative.

Create advocates by elevating the customer shopping experience

The SurePoint™ flat-panel touch display gives retailers a simple, yet innovative way to create a unique and distinctive experience for customers. Touchscreens help associates minimize wait time with speedy, accurate checkouts. When customer-facing displays are present for shoppers, they can scroll through receipts, access loyalty account information and respond to store promotions. Touch displays can also introduce new services at the point-of-sale, including third-party offers that help generate incremental revenue—all while making your store a favorite place to shop.

  • Unintentional touch rejection, infrared touchscreen display

  • Accelerates staff training, helps avoid errors and eliminates recalibration

  • High contrast ratio, minimal glare and wide viewing angle

  • Enhances screen visibility even in brightly lit environments

  • Direct attachment to I/O and POS system

  • Easy to service, easy to upgrade

  • Choice of a 12-inch or 15-inch display

  • Offers an ideal size for various POS uses, from space-constrained environments to retailers requiring larger viewing areas

  • Solid, retail-hardened construction

  • Protects electronics against extreme store environments including dust, dirt, liquid spills and humidity

  • Flashable firmware updates

  • Helps lower service costs

  • Flexible configurations

  • Integrates with various peripherals—magnetic stripe readers (MSRs), keypads, key locks and speakers—for a convenient, unified package

  • Convenient infrared technology interaction

  • Accepts various modes of data input, including, fingers, fingernails, stylus and credit cards

  • Energy-efficient design

  • Reduces power costs and heat dissipation through low power consumption. Supports deep sleep on system units that are S3 deep sleep enabled.

  • High-brightness, active-matrix display

  • Supports full-motion video in multimedia applications with stunning video imagery

  • Multiple mounting options

  • Includes mounting configurations compliant with Video Electronics Standards Association (VESA) for versatile placement options

Model Number - Touch

4820 - 2LW 

  • Screen Size 12.1" | Resolution 800 × 600 | Model Color Pearl White | Backlit bulb LED backlight | Power requirements 18 W max (20 W w/ brick), 15 W typical

4820 - 2LG 

  • Screen Size 12.1" | Resolution 800 × 600 | Model Color Iron Gray | Backlit bulb LED backlight | Power requirements 18 W max (20 W w/ brick), 15 W typical

4820 - 5LW 

  • Screen Size 15" | Resolution 1024 × 768 | Model Color Pearl White | Backlit bulb LED backlight | Power requirements 18 W max (20 W w/ brick), 15 W typical

4820 - 5LG 

  • Screen Size 15" | Resolution 1024 × 768 | Model Color Iron Gray | Backlit bulb LED backlight | Power requirements 18 W max (20 W w/ brick), 15 W typical

Energy consumption efficiency*  N/A


  • Video interface Analog

  • Touch interface Powered USB, standard USB

Optional mounting features

Mounting stands

  • Integrated mounting stands: Toshiba SurePOS 700, Toshiba SurePOS 500 (second display)

  • Weighted distributed base

  • VESA-compliant adapter

Optional I/O devices

Magnetic Stripe Reader (MSR) w/Keylock

  • Three track MSR
  • 2-position programmable lock (up to 4-position available as option)

Keypad w/MSR and Keylock

  • 32-key programmable keypad with three track MSR

  • 2-position programmable lock (up to 4-position available as option)

Speaker Kit

  • Forward-facing speaker assembly

Physical dimensions and weight

Maximum dimensions (W×D×H)

  • 12 inch: 12.12 × 2.2 × 10.43 (308 × 56 × 265 mm)

  • 15 inch: 14.13 × 2.2 × 11.87 (359 × 56 × 301.5 mm)


  • 7.68 × 1.49 × 2.87 (195.5 × 38 × 73 mm)

MSR and Keypad

  • 8.27 × 2.09 × 5.31 (210 × 53 × 135 mm)


  1. 12 inch: 5.51 lbs (2.5 kg)

  2. 15 inch: 7.37 lbs (3.35 kg)


Operating Systems supported

  • Toshiba 4690 OS V5.2, or higher**

  • Microsoft Windows Embedded for Point of Service

  • Microsoft Windows Embedded POSReady 2009

  • Microsoft Windows XP Pro SP2, SP3

  • Microsoft Windows 7

Drivers supported

  • OPOS 1.13 or later

  • Java POS 1.13 or later

Warranty Service

  • One year depot or on-site service

Technical support

  • 24×7 phone support (during warranty period) and web-based help

Model 2WB shown as a component of an Toshiba SurePOS 700 system

  1. Intuitive, infrared touch display

  2. High-contrast ratio, minimal glare and wide-angle viewing

  3. High brightness, active-matrix display supports full motion video for better viewing

  4. Convenient infrared technology interaction accepts various modes of input

  5. Energy-efficient design offers low power consumption

  6. Supports deep sleep on Toshiba SurePOS units

  7. Direct attachment by USB to I/O and POS

  8. Forward-facing speaker kit

  9. Spill resistant retail hardened construction

  10. Integrates with various optional peripherals for a unified appearance (magnetic strip readers, keypads, pointing devices, key locks, speakers and microphones)

  11. 32-key programmable keypad for rapid data entry (optional)

  12. A choice of 12-inch or 15-inch display

  13. Wide tilt range for ergonomically correct viewing

  14. Multiple mounting options for versatile placement options

  15. 180-degree rotational range enables use by cashier and/or customer

  16. Stable mount fixtures offer a steady screen display

  17. Available in pearl white or iron gray to match existing POS hardware